About Us

The Veterinary Emergency Clinic and Referral Centre (VEC) is located in the heart of downtown Toronto at 920 Yonge St. The clinic provides emergency and critical care services 24 hours a day, 7 days a week, including holidays. Specialty services in Internal Medicine, Oncology, Surgery, Neurology/Neurosurgery, Dentistry, Dermatology/Allergy, Ophthalmology, Cardiology, and Anesthesia are available by referral.

Onsite parking is available, as well the VEC is located in close proximity to the Bloor and Rosedale subway stations, offering easy access via the TTC.

The Veterinary Emergency Clinic has been in operation since 1974, working in conjunction with your veterinarian.

Relationships with Referring Veterinarians

The Veterinary Emergency Clinic is not a traditional veterinary practice. The VEC offers 24/7/365 Emergency and Critical Care and offers specialty services by referral from a primary care veterinarian. Therefore the VEC does not perform general or routine services such as vaccinations, spays or neuters, boarding or grooming.

The VEC staff maintains a high level of communication with the referring veterinarian as well as the client. Upon discharge from the hospital all medical records and recommendations associated with the case are promptly forwarded to the primary care clinician enabling effective and accurate follow-up patient care.

Client Communication

As a concerned pet owner it is understandable that clients may have questions about what is happening with their animal, and what the immediate and long range plans for treatment are. The VEC staff are available to address these concerns, as well as to provide status updates, day and night.

It is recommended that pet owners familiarize themselves with the location of the VEC hospital so that, in the event of an emergency, their pet can be delivered to the facility in a timely manner, saving precious moments that could be critical to a successful prognosis.

The Veterinary Emergency Clinic practices triage, which is the practice of prioritizing emergency cases relative to the level of severity. Upon presentation to the hospital each patient’s situation is evaluated, and the priority sequence established, in order to ensure the most timely and appropriate care.

Featured Team Member

Here at the VEC we are so fortunate to have so many incredible staff members who are dedicated to their patients, clients and the team here at the clinic. Here we will showcase these amazing people and plan to post a “featured employee” every 3-4 weeks!

 

Laura M. – Customer Service Rep.

Nick Name: Lore

What pets do you have?

Bear: Labrador Retriever

Mr. Lizard: Leopard Gecko

Krusty: Crested Gecko

Why do you love what you do?

I got into the veterinary field just over four years ago. It was one of the best decisions of my life and I should’ve done it sooner. Working with animals was a dream job for me. When I was born, my parents had four Labrador Retrievers. Those Labs took m e in as one of their own and I made it m y duty to take care of them in every way possible. That is where my passion to work with animals started to grow. I chose to work as a Customer Service Representative because I love working with people as much as I love working with animals. Each client that comes in loves their pet dearly and wants the best. One of the most rewarding feelings is seeing a patient’s health improve after treatment. What is even a better feeling is seeing the client’s reaction when their pet is finally going home! That is what makes my job so great! Being front of the line at a veterinary emergency clinic can be tough at times because you never know what is going to come through the door. It definitely isn’t easy, but knowing you are able to help in any way is a wonderful feeling.

Hobbies and special talents:

I enjoy going on adventures and nature walks, fishing, swimming, skiing, spending time with my significant other, family and friends.

What is something most people don’t know about you?

I was a competitive swimmer for five years and played baseball for nine years. I also play musical instruments. I can play every wind instrument (Flute being my strongest) and I can write my own sheet music.